Position Summary : Penske Technician II will generally assist in the repair and diagnosis of major components or remove/replace major components at the direction ...
For your reference, we have included the original job posting below.
Tier II Helpdesk/RF/ Network Administrator
Job Number:
26765939
Company Name:
DRS Technologies
Job Location:
Rock Island, IL US
Job Category:
Engineering & Architecture
Tier II Helpdesk/RF/ Network Administrator
DRS Defense Solutions, LLCis a wholly owned subsidiary of DRS Technologies, Inc. Headquartered in Bethesda, MD, the company is composed of seven lines of business with more than 3000 employees around the globe. A number of DRS Defense Solutions people work side-by-side in theater with America's warfighters and peacekeepers. DRS Defense Solutions provides advanced products and services in the areas of intelligence, communications, avionics, sensor technologies, control systems, security, cyber warfare, sonar, training systems, satellite communications and unmanned technologies.
DRS Company Overview
DRS Technical Services, Inc. successfully delivers quality systems and services to CONUS and overseas units. Our systems solutions encompass broad data distribution networks and complex telecommunications systems for data, voice and video applications over integrated satellite, terrestrial, and wireless networks. Our proven service history of engineering, installing, operating and maintaining innovative, low-risk, and cost-effective communications resources illustrates our commitment to supporting military, commercial, and relief efforts at home and around the globe.
Job Location: Rock Island, IL Title:Tier II Helpdesk/ RF/ Network Administrator
Position Description:
ThisTier II Helpdesk position will focus primarily on systems type issues andwill work in a team of highly skilled IT professionals and provide day to day support to customers in an efficiently structured, fast paced environment. The technician responds to incoming trouble calls in a queue or ticketing system and troubleshoot customers problems using existing tools and resolve or escalate appropriately in a consistently accurate, efficient, professional, and friendly manner. Technician will manage workflow and user communication for assigned tickets based on current process throughout duration of ticket lifecycle with general supervision by senior system engineers and department head. Expected services will be mostly in the area of desktop, server andnetworktroubleshooting but can also range from troubleshooting manual and auto-point SCPC / TDMA VSATs. This position will also provide basic information systems management and technical services for multiple contract customers. Although services provided for each customer will vary, below outlines some of the anticipated responsibilities. Depending on the nature of the customer and the project, position may be working independently or as member of an engineering team and support staff. Reviews and interprets various data in defining IT related problems and assists in developing system requirements and program specifications from which programmers prepare systems documentation and tests.
Basic Qualifications: · 5 years experience and demonstrated knowledge of satellite network design concepts,VSATand IP Gateway (Cisco) technologies · 2 years experience in programming and operating iDirect TDM/TDMAVSATsystems · 2 years experience in programming and operating Comtech Modems · Experience in general satellite Network Operations and Field Services requirements · Minimum 2 years experience working with any combination of Cisco routers & switches. · Understand the unique operational and technical complexities of Land MobileVSATsystems Willing to work after hours during emergency call-in * Must be willing to work a rotating NOC shift schedule · Must be able to work as part of a team · Working knowledge of computer installation, configuration, testing, and troubleshooting of personal computers, printers, and scanners; knowledge of communications troubleshooting techniques through phone consultations and one-on-one interviews · Ability to work with minimal supervision. · Applicant must be willing to travel to hazardous duty areas to include South West Asia (SWA) if required- expected travel less than 5% · Applicant must be a US citizen. · Must also possess an active SECRET clearance, meet eligibility requirements for access to classified information and will be subject to a government security investigation.
· Associate Degree · Two years experience is equivalent to 1 year of education (i.e., 8 years experience is equivalent to a Bachelor's degree). Using experience to meet the minimum educational requirements does not degrade a candidate's total number of years of experience. · Travel to hazardous duty areas to include South West Asia (SWA) is a possible requirement - anticipated travel would be less than 5% · Applicant must be a US citizen. · Must also possess an active SECRET clearance, meet eligibility requirements for access to classified information and will be subject to a government security investigation. · Employment will be contingent upon favorable results of a company background investigation and drug screening. · Must meet IAT Level II certification standards as per the DoD 8570.01-M -Information Assurance Workforce Improvement Program (IAWIP), within 6 months of hire. These requirements include the following commercial certifications: Sec+, MCP workstation (XP or VISTA), MCP Server (03 or 08) & Cisco CCENT (at minimum).
DRS Defense Solutions, LLC is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.
