|
|
We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 2 out of 2 listings that are in the same industry and location as the job you were looking for. To see more than 2 listings, click here to search similar jobs in Shippensburg, PA
|
|
|
|
Camp Hill, PA US
Job Title Senior Project Manager Job ID Number 188682 Company General Dynamics Information Technology Location Camp Hill, PA Job Category Project/Program Management ...
|
|
|
|
CAMP HILL, PA US
Position Number: 40100505 Position Title: Sales Manager Facility Solutions Posting Period: 01/26/2012 To 02/09/2012 Business: xpedx Location: CAMP HILL ,PA ...
|
|
| |
|
|
Technical Area Manager - Skid Steer
|
| Job Number: | 26871284 | | Company Name: | Volvo Group | | Job Location: | Shippensburg, PA US | | Job Category: | Engineering & Architecture |
| | |
Technical Area Manager - Skid Steer
|
Auto req ID 10361BR
Position Technical Area Manager - Skid Steer
Country - State/Province United States - Pennsylvania
City/Town Shippensburg
Business Category Customer Support
Company Volvo Construction Equipment
Employment/Assignment Type Regular
About us Volvo Construction Equipment, a business area within the Volvo Group, is one of the world's leading manufacturers of construction equipment such as wheel loaders, excavators, articulated haulers, road development equipment and compact equipment. Production facilities are located in Europe, Asia, North America and Latin America. The turnover for 2007 reached SEK 53 billion. The number of employees is app. 16,000.
Position Description
Position Description:
* Assist distributors and regions with technical support on the Skid Steer product line
* Assist in producing and presenting Service, Technical training as required
* Participate in the Product Maintenance Team; supply supporting data, help define solutions, and release resolutions etc.
* Provide input for service and operator manuals
* Assist Customer Service in parts identification
* Effectively interface with Manufacturing, Engineering, Purchasing and Quality Assurance departments (JCB)
* Assist in implementing Mandatory Product Updates and bulletins along with repair procedures, as required
* Maintain accurate service department records for all technical issues
* Drive specific quality issues in accordance with the Product Maintenance Process to resolution
* Receive, handle and answer internal and external Service problems/questions as they are reported
* Register and respond to problems and shortcomings through Techline and Product Problem Reports
* Drive specific quality issues in accordance with the Product Problem Reports.
* Monitor and report market developments with respect to customer satisfaction, product quality and product support.
* Conduct regular monthly meeting with the regions with the focus on maintaining technical issues at a high level
* Visit customers and sales companies/distributors and work to improve their technical support competence as required.
* Immediately report accidents, near-miss incidents or serious injuries having to do with Volvo products to Service Support Manager
* Evaluate technical problems that are under scrutiny and initiate service tips as necessary
* Contribute to procedural work relating to service messages and technical documentation
Candidate Requirements:
* Two – Five years experience in a customer contact role such as service, marketing or help desk
· 5 years working on Skid Steer and or related experience, extensive trouble shooting experience
· Strong written and oral communication skills
· Knowledge and ability to read and understand Hydraulic and Electrical schematics
· Advanced computer skills in MS Office, data access and communication software
· Strong process, research and diagnostic skills
· Resourceful customer focus with ability to leverage company resources to achieve a satisfactory solution
· Develop and maintain positive relationships with co-workers and internal/external customers
Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/D/V
Travel Required (maximum) Occasional
Last application date 13-Sep-2010
|
|
|
|
|
| |
|
|
|
