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BD is a global medical technology company that manufactures and sells medical devices, instrument systems and reagents, and is dedicated to enriching people's health throughout the world.
The company has its headquarters in scenic Franklin Lakes, NJ, close to major metropolitan routes that provide easy access to numerous academic, arts, leisure, sports and historic areas of interest.
BD offers a very competitive compensation and benefits package, strong leadership commitment to individual development and learning, and on-site fitness centers at our Franklin Lakes location.
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About us
Description
Provide Technical and Customer Quality Consultative Expertise for BDM, PS US product platforms in the areas of prefilled container / device filling and sealing, component formulation, third party contract filling, selection and procurement of processing equipment and customer product customization. Area of support will be specific to key customers.
Provide Customer Quality and Technical Support for BD products throughout the customer product lifecycle. Problem-solve, educate and champion the customers' Quality and Technical Service needs.
MAIN Responsibilities:
Provide focused Technical & Customer Quality Support for all customers
Support all customer project, requests, and audits as it relates to product and process
Negotiate/Manage all customer Quality Agreements and Specifications
Change Management
Notify customer of changes to product or process and facilitate customer acceptance of changes
Technical support identifying impact and options
Relationship Management
Develop and maintain strong customer/ internal relationships by providing reliable and timely responses
Develop and maintain strong relationships with BD manufacturing plants and external suppliers
Complaints/Continuous Improvement
Coordinate and drive root cause analysis and investigations with manufacturing plant and suppliers
Influence continuous quality and process improvement programs within BD manufacturing plants
Customer Process Development Guidance
Provide guidance on process/product capabilities
Consultative guide regarding filling methods, filling suite and component packaging selection process
Voice of the Customer
Communicate within the internal organization customer needs and requirements
Qualifications
POSITION Qualifications:
Education
B.S. or M.S. degree in engineering or related scientific discipline
Experience
Minimum of 4 years of experience in pharmaceutical or medical device industries or equivalent.
Knowledge and Skills
* Strong Knowledge of Engineering and Pharmaceutical Processing * Strong interpersonal, organizational, communication and presentation skills * Ability to interface with technical resources and scientifically based teams * Quality Engineering skills including a thorough understanding of Industry Regulations and basic Statistical Methods for Quality Assurance * Excellent problem solving and analytical skills
