DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the leader in digital television. As a TV entertainment provider, we are an industry pioneer and innovator known for driving technology to bring the best entertainment to millions. We believe that everything we do must begin and end with the customer experience.
DISH is an innovative industry leader distinguished by its pioneering spirit.Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.Our Fortune 250 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!
Intelligence.Creativity.Innovation.These are the things you’ll find at DISH, the pioneer in television entertainment.We offer individualized career paths for dynamic, talented individuals who are ready to be rewarded and recognized.It’s our way of giving back to exceptional people who have kept us at the forefront of our industry.
Responsible to document, assess, resolve and/or escalate issues as appropriate, initiating customer contact.
Throughout resolution process, provide status information and ensure effective communication and customer satisfaction.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
This position requires night and weekend work, both scheduled and unscheduled.
The Mobility Support Desk Supervisor will be trained with a broad range of technical skills to perform problem triage, and to achieve high customer service and satisfaction from our customers.
The Mobility Support Desk Supervisor will train a broad range of technical skills to all new hire and internally transferred employees so they may perform and triage issues related to the MSD and its daily activities.
The candidate will learn and keep up to date on all wireless technologies, GPS, Windows OS configurations and support, ticketing systems and web based application troubleshooting in order to keep the MSD up to speed on all of the same.
The candidate will be directly responsible for creating, updating, and maintaining the training documentation for the Mobility Support Desk in order to achieve high customer service and satisfaction from our customers.
Directly responsible for the MSD Quality Assurance (QA) processes
Bachelor’s degree from a four-year college or university or equivalent or one year related experience and/or training; or equivalent combination of education and experience.
