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We are currently seeking a Manager, Technology Operations for our Outdoors Service Delivery department. The Service Delivery Team is responsible for the production uptime, performance and scalability of the applications that serve our Outdoors business unit. We provide all systems engineering and administration support, escalation, debug and troubleshooting for development, test, performance and production environments. We are a liaison between development, product and customer support resolving production related issues being worked by the team.
Responsibilities:
Primary responsibility will be as hands-on Manager of the Systems Administration team responsible for supporting the Outdoors products and environments.
Manages priorities around strategic initiatives and project roadmaps. Sets and manages project milestones and delivery.
Contributes to the architecture initiatives within the Global Technology Operations group.
Works closely with Development and other teams to identify and implement improvements to performance, scalability and reliability.
Implements and manages industry best practices for incident, change and problem management.
Provides technical leadership, direction, guidance and mentoring to all direct reports.
Builds effective teams that delivers effectively towards strategic and tactical business objectives.
Participate in Capital and Operational budget planning sessions.
Debugging online/production issues and identifying upcoming/potential issues by examining operational metrics, log files and understanding application/system behavior.
Participate in cross organizational technical architecture and review sessions with a strong focus on internet application architectures and best practices.
Develop and improve operational documentation for new and existing systems.
Education/Experience Preferred:
Three years of management experience leading systems engineering teams.
Extensive systems administration experience managing enterprise environments.
Experience in a 24*7 production operations role supporting SaaS offerings in a highly available multi-data center environment. There will be an on-call component for the team, so previous experience with managing production on-call rotation is desirable.
Experience supporting high availability software systems with zero downtime releases.
Applicant must be a proven technical problem solver. The ability to focus on the key aspects of a complex issue and determine the causal factors is key.
Experience with database-driven websites, including Oracle, MS-SQL, MySQL.
Exposure to multiple datacenter application architecture is desirable.
Experience with virtualization and automation management is desirable.
Experience with load-balanced online systems, both configuration and tuning/monitoring.
Experience with monitoring and gathering operational metrics for online systems.
Qualities Desired:
Tactically focused while keeping strategic goals in mind.
Energetic personality with excellent interpersonal, written and verbal communication skills. Can flexibly tailor communication style to be effective both up and down organizational chains.
Strong team player who loves collaborative efforts, sharing of knowledge/learnings, and mentoring of others.
Passion for customer service and history of wow'ing others. Has a legacy of fans and promoters in previous work environments.
Open minded and adaptable to a variety of situations and frequently changing priorities.
Expert problem solving and reasoning skills.
Value-driven, intuitive leader with team attitude and ability to empower others.
