Manager, Client Implementation

Manager, Client Implementation

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .
This is a rare opportunity to be a part of a division of Apria; a home healthcare service management company providing a new approach to coordinating patient care. By striving to work with best-in-class healthcare providers, we offer the highest level of care and the best possible outcomes for patients in their home while providing significant efficiencies and cost savings to our healthcare plan customers

This position is under the direction of the Vice President of Operations and works closely with internal departments and administrative vendor partners to manage and oversee all matters related to new client implementations including but not limited to data transfers, eligibility/enrollment processes, plan design configuration, benefit accumulator management, claims administration, provider set-up and maintenance, provider reimbursement, member and provider servicing, member and provider communication, member transition, service intake, medical management and reporting.

• Develop and proactively manage implementation project plan(s) and timeline(s) for new client implementations.
• Serve as the primary point of contact for new clients and coordinate implementation activities and tasks between new client, Apria, and administrative vendor partners.
• Facilitate and lead implementation workgroup meetings between new client, Apria and/or administrative vendor partners.
• Proactively monitor implementation plan and timeline to identify gaps, delays, and risks while proposing timely and effective solutions or mitigation strategies.
• Apply Apria Health policies and procedures in a consistent manner during implementation phase.
• Post implementation, facilitate and coordinate transition of the client to the client management team.
• Responsible for ongoing review, revisions, and enhancements to standard or base client implementation plan and timeline.
• Performs other related duties as directed by supervisor.

Qualifications:

• Bachelor's degree required, advanced degree preferred.
• Five years of in-depth and/or leadership experience in the HMO/healthcare field.
• Two years project management/program implementation experience in HMO/healthcare field.

OTHER REQUIRED SKILLS:

• Strong and highly developed verbal and written communication skills with the ability to communicate with and present to all levels within an organization.
• Strong leadership skills with the ability to influence.
• Strong management skills including prioritization of concurrent implementations and ability to promote team and collaborative environment.
• Ability to understand all major functions within health plan and managed care environment
• Strong problem solving, analytical, and organizational skills with attention to detail.
• Ability to identify and make decisions that serve the best interest of a client and Valescent Health.
• Ability to travel up to 25%

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V