IT Support Analyst (call center application team)
DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the leader in digital television. As a TV entertainment provider, we are an industry pioneer and innovator known for driving technology to bring the best entertainment to millions. We believe that everything we do must begin and end with the customer experience.
DISH is an exciting place to work. We are a Fortune 200 Company with a workforce of 21,000 plus. We bring excitement and enjoyment to millions of people every day and we provide a better overall TV experience at more affordable prices than our competition.
Throughout our 30+ year history we have demonstrated our entrepreneurial spirit by achieving significant industry firsts. We were the first in our industry to offer high definition TV channels Free for Life, and we are the nation’s leader in HD programming with more than 200 national HD channels. We are the only pay-TV company to offer a true TV Everywhere solution; our Sling technology allows access to live television and DVR content from a computer or any mobile device. In addition, our recent acquisition of Blockbuster video stores only enhances our ability to provide subscribers with a richer entertainment experience at a great value.
DISHPromo (Call Center Application Team) Analyst/Developer will be responsible for the following:
Application Development Support:
- Review Requirements
- Estimate Level of Effort to Implement
- Design and Development of the Enterprise projects
- Perform Unit/Integration Testing
- Document changes to the System
- Defect Support for the delivered projects in Test environment.
- Provide On Call support as needed
Ticket Analysis and Repair:
- Review production tickets and determine if a development fix is required (triage)
- Participate on Conference Calls to troubleshoot production-impacting issues
- Configure and support servers
- Document changes to system
- Document existing system
- Provide on-call support as needed
Application Server Support:
- Verify status of application servers
- Configure application servers as needed
