Direct experience with Enterprise Ticket Management Sysatems (HP Service Manager 7.x and 9.x preferred) Basic understanding of IT Service Management processes (especially Incident, Problem, Service Level, Service Catalogue) Technical skills needed to provide adequate Tier 1 assistance; such as password reset, software installation and remote desktop support. Experience with Entreprise Monitoring Products (HP Operatons Manager, Business Availableity Center and Network Node Manager preferred) Perf...
