Help Desk Specialist Summary: Provides phone support to end users for a variety of computer application and hardware related issues. Responds to Customer telephone calls, emails, and faxes for matters requiring technical support. Logs and monitors Customer problems to ensure timely resolution. Has familiarity with an array of technical, desktop support concepts, practices, and procedures. The Help Desk is also responsible for monitoring the ongoing operations of the Data Center Facility. Essenti...
