Help Desk Coordinator
DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 20,000 plus. Come explore the big picture with us!
Intelligence. Creativity. Innovation. These are the things you’ll find at DISH Network, the pioneer in television entertainment. We offer flexible career paths for dynamic, talented individuals who are ready to be rewarded and recognized. It’s our way of giving back to exceptional people who have kept us at the forefront of our industry.
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- Respond to technical issues as they arise by documenting incident details, responding to requests, initiating customer contact, escalating to appropriate parties, and resolving incidents.
- Provide continuous status information in a professional manner to ensure customer satisfaction.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Communicate effectively and professionally with all levels of personnel.
- Work as a team player with individuals from all departments.
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- Associate's degree (A. A.) or equivalent from two-year college or technical school; and/or two years related experience or an equivalent combination of education and experience.
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