F117 Hardware Customer Support Engineer
Pratt & Whitney, a recognized leading producer of the world's most advanced jet engines, is looking for dedicated individuals to become a part of our organization. If you would like to work in an dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for!
This is your chance to join a company steeped in history yet focused on the future by developing engines that provide step-change improvements for the next generation of commercial aircraft and fifth generation fighters. Pratt & Whitney, a pioneer in flight and technology, is part of the United Technologies Corporation (UTC) family. UTC is a Fortune 50 company located in over 4,800 locations in approximately 80 countries with $54 billion in revenues (2010).
P&W F117 engine program that powers the C-17 aircraft has an opening for a motivated, self-starting Compression System Mod Center (CSMC) Hardware Customer Support Engineer (CSE) as part of the Military Customer Support & Services (MCSS) group.
Responsibilities include:
- Represent F117 Hardware CSE as a member of Engineering's IPTs and F117/PW2000 Technical IPMT
- Perform as primary technical interface between Pratt & Whitney and all customers on assigned hardware
- Monitor daily reports from Field Service Reps (FSR) and collect/analyze field data
- Provide timely complete responses to customer and FSR technical questions and track completion in the MERLIN systems
- Lead investigations to identify root cause and corrective action of engine hardware anomalies
- Communicate issues with field reps, customers and internal management
- Present major issues and solutions to customer and program management in various high level meetings such as IPMT, Propulsion User Conference (PUC), and PTM (Propulsion Technical Meeting)
- Develop and implement logistics plans for corrective actions in the field. Brief status at the monthly Support Integrated Product Team (SIPT)
- Use formal engineering change process, Team Center, EA, and Service Bulletins to drive improvements to hardware
- Develop maintenance procedures and coordinate with customer for proper incorporation and updates in the Tech Order (T.O.), Engine Manual (EM) and Maintenance Manual (MM)
- Establish, coordinate with customers, and implement actions plans to ensure jet engine fleet safety, reliability, maintainability and supportability
- Generate issue charts and position/information paper to document major issues and solution
- Use field experience/data to influence new designs for supportability, maintainability and life cycle cost
- Develop forecasts for hardware usage rates at Flight line and Depot maintenance
Some travel required. Must have ability to obtain and maintain in good standing a security clearance.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.
- Five or more years of related experience
- Knowledge of jet engine hardware design and maintenance practices
- Demonstrated ability for problem solving, multi-tasking skills, and customer service oriented work ethics required
- Demonstrated excellent written, oral and presentation skills required
