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For your reference, we have included the original job posting below.
Exchange, SMEPED, and Blackberry Support Technician with TS/SCI
Job Number:
26875525
Company Name:
General Dynamics
Job Location:
Washington, DC US
Job Category:
Engineering & Architecture
Exchange, SMEPED, and Blackberry Support Technician with TS/SCI
Job Title Exchange, SMEPED, and Blackberry Support Technician with TS/SCI Job ID Number 173050 Company General Dynamics Information Technology Location Washington, DC Job Category Information Technology Job Description General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With approximately 17,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
Provide E-Mail, Blackberry, and SMEPED support to the North East Regional Service Center Exchange Team, responsible for administering and monitoring the BlackBerry user community and associated applications across the NE RSC. Specific functions include: ? Responsible for installing, configuring and managing the Blackberry Enterprise Server (BES) infrastructure. Responsible for installing, configuring, and managing the Secure Mobile Environment Portable Electronic Device (SME PED) server infrastructure. Knowledge on how to configure, provision and troubleshoot all types of BlackBerry and SME PED devices. Assist with device setup, troubleshooting and end user support for high visibility customers on and off hour issues. Management of Active Directory and Microsoft Exchange objects. Ability to analyze and troubleshoot problems that may be affecting the Blackberry and SME PED devices, email account, user account, or service provider voice/data services at the user or enterprise level. Ability to follow established SOPs and work closely with the Operations and Maintenance (O&M) Exchange team to identify needed changes, refinements, or additions to current processes. Work closely with O&M Exchange administrators to ensure system incidents are properly recorded, followed up on, and resolutions are provided to the user community in a timely manner. Work with Systems Engineers to test, deploy, and support custom engineered Blackberry Mobile Data applications and ensure they are available and meet customer requirements. Work with mobile service providers in the escalation and tracking of enterprise level voice and data issues. Work as member of an O&M Exchange team to provide support on a Microsoft Active Directory 2003/Exchange 2003 environment. Utilize Siebel to record reported incidents, manage and prioritize work, and escalate higher levels of support. Participate as a member of the Exchange team in the rotational on-call pager services 24 hours a day 7 days a week to resolve Windows Exchange Operational problems working with Tier 1 and Tier 2 support organizations. The ideal candidate will have the following skills/experience: ? 3-5 years experience providing back office/Tier 2 support with Microsoft Exchange (Exchange 2003, 2007, and 2010). ? Familiar with SME PED smart phone technology. Knowledgeable in the integration of Microsoft Exchange and BBS. Familiar with email archive systems, system monitoring tools, anti-virus products, and anti-spam products. Basic TCP/IP knowledge and/or understanding of DHCP, DNS, and network monitoring/management applications a plus. Strong problem solving and troubleshooting skills. Strong communications, effective writing and customer support skills needed. CompTIA Security + Certfication. MCSA or MCP preferred and/or extensive Blackberry administration experience.
One of the following Education/Experience levels is required: 1. Bachelor's degree plus 7 years experience 2. Master's degree plus 5 years experience 3. 11 years experience
Note: Successful completion of a relevant IT certification may be substituted for one year experience.
See notes posted within Education/Equivalent Training Required.
Apply Online Directly with General Dynamics Information Technology
