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For your reference, we have included the original job posting below.
Counter Control Operator
Job Number:
26873158
Company Name:
Brunswick
Job Location:
Lawrenceville, GA US
Job Category:
Engineering & Architecture
Counter Control Operator
Posting Job Title: Counter Control Operator Job Family: General Services
Company: Brunswick Bowling & Billiards
Job Location: 232 Brunswick Zone Lilburn
Country: U.S.
State/Province: Georgia
City: Lawrenceville
Salary/Hourly: Hourly
Requisition #: 2938 Work Week: Hours per Week: 20 External Job Description : Counter Control Operator
PLEASE NOTE: You must complete the following steps to be considered for any Hourly Openings:
1. Profile 2. Online Application
Job Summary: To provide guests with prompt, efficient, courteous service, and ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of guests.
Duties and Responsibilities: Greets guests and informs guests of center services, promotions, and prices Properly assigns guests to lanes, takes reservations and manages waiting lists when necessary Keeps track of open play lanes (activity and inactivity) and assigns them to customers Rents shoes, sanitizes them upon return and helps customers locate suitable house balls Operates register, control panel, computer, Cosmic equipment, and P/A Maintains safe work environment and maintains safe environment for guests Handles complaints, using judgment as to which ones refer to management Keeps alert for rowdy guests who may be disturbing other guests Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures Maintains records of daily operation, as required Handles cash and transactions in accordance with company policies and procedures Counts cash drawer per company procedures Directs work of CSR to ensure that clean conditions are maintained throughout the facility and that prompt service is being delivered. Assumes responsibilities when necessary. Provides friendly, courteous, polite, and helpful guest service Turns on or off foul lights and concourse fans as required Assists guests with automatic scorers and bumpers Visually inspects and maintains quality of rental shoes Sells center services (specials, leagues, tournaments, bar, food). Handles customer telephone inquiries Cards guests to ensure compliance with company policy and law Reports emergencies to proper authorities Learns basic USBC rules, responds to questions May close and open center upon direction of General Manager, operate safe and ensure cash controls in Snack Bar/Bar (core centers only) Job Requirements: *********Must be available nights, weekends and holidays.
Experience: Good communication skills. Must be able to multi task and work standing up for prolonged periods of time. Retail and cash handling experience helpful. Computer experience strongly preferred
Education Level: High school or equivalent.
Brunswick Bowling & Billiards is an Equal Opportunity and Affirmative Action Employer (Minorities/Females/Disabled/Veterans)
