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For your reference, we have included the original job posting below.
AT&T Lead IT Client Consultant- EM - PeopleSoft- Portland, OR
Job Number:
44145571
Company Name:
AT&T
Job Location:
Portland, OR US
Job Categories:
Information Technology Engineering & Architecture
AT&T Lead IT Client Consultant- EM - PeopleSoft- Portland, OR
Description
Engagement Manager is responsible for coordinating efforts among AT&T Hosting and Application Services teams in order to drive value for their client. Manages communications and strategy between AT&T and large clients with complex hosting solutions for the PeopleSoft Center of Excellence. Specific responsibilities of the EM will include:
Managing projects and provides consultative advice by interpreting Client's requirements and directing AT&T Support teams for those projects.
Maintaining a 360 degree view of all Client cases and routing these work to the proper groups while acting as a central contact and point of escalation for Client.
Coordinating the transition of enhancements from the Professional Services team to the support teams. The EM is tasked with coordinating the pre/post implementation strategies and documentation on enhancements to ensure seamless transition between the internal AT&T teams.
Managing the analysis of large patches and enhancements that could potentially impact multiple modules within the Client environment. The EM will coordinate with all of the internal AT&T teams to ensure that each group is involved and providing input in their respective areas.
Conducting Client product roadmapping sessions and strategic planning
The EM will be supported by AT&T key personnel including professional service management, functional and technical application support management, infrastructure support management, and service delivery management.
Local client site visits will be required (Portland, Oregon). This position is located in Portland, OR location only.
Qualifications
Required Qualifications:
Minimum 5 years Project management/Account Management experience is required
Experience in account management in an IT or consulting environment
Minimum 3-5 years experience working with PeopleSoft application and working understanding of PeopleSoft functionality
Expertise in managing PeopleSoft applications or related projects is required.
Excellent written and verbal communications skills required
Desired Qualifications:
Intermediate knowledge of PeopleSoft systems and architecture
Project Management experience in an IT Software delivery environment
