Roles and Responsibilities:
1) Independently perform and manage work efforts of moderate to high complexity. Work efforts include audits and reconciliations related to various billing platforms, tables, switch data, and customer database Audit reconciliations are designed to prevent revenue leakage. Audits include reviewing the integrity of TLG billing and/or future billing systems (examples: Tables, Subscriber Audits, Call Testing, Platform reconciliation). Understands variables & impacts to systems and platforms to address & identify information sources and creates queries based on potential revenue leakage issues.
2) Identify opportunities for process documentation, design the process, and serve as process owner for documentation of high risk processess used by the team. Responsible for analysis tools and routine reporting including weekly updates to Riddler and RIM compliance.
3) Identify risks, recommend solutions, and implement controls to correct operational and financial impacts relating to the network/switch/billing system and ensures control is working appropriately. Lead RA interests in cross-functional inter and intra departmental teams to reduce revenue leakage and close leakage gaps. Serve as key point of contact and SME for internal customers to resolve billing/system questions and issues within an area or subject.
4) Design complex queries, create Access database, develop business requirements/KRAs, implement new audits and process improvements in order to resolve billing issues Proactively reviews/monitors overall data/audits to identify trends that may be driving revenue leakage and develops tools to drive resolution to billling issues.
5) Lead special projects as needed. Serve as SME and Lead for RA in special projects including confidential proprietary projects. Example: Serve as lead representative for RA in performing User Acceptance Testing for various billing and systemic upgrades (Drives or creates UAT plan). Provide leadership, guidance, and direction to other RA analyst as necessary.
Required Qualifications:
- College degree or equivalent work experience
- 2 or more years of relevant work experience required with Customer Operations billing knowledge and/or IT systems knowledge
- Working knowledge of MicroSoft Office required
- Specific Billing or Network knowledge preferred. Prior auditing experience preferred
- Six Sigma Knowledge - Yellow Belt - Preferred
