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Must be able to communicate effectively both written and orally with others at all levels
Roles & Responsibilities
Independently perform and manage work efforts of low to moderate complexity. Work efforts include audits and reconciliations related to various billing platforms, switch data, and customer databases to ensure Sarbanes Oxley Compliance. Audit reconciliations are designed to prevent revenue leakage. Audits include reviewing the integrity of TLG billing and/or future billing systems.
Create, document and cross train on procedures as necessary to streamline processes Responsible for ticket creation and tracking of issues to resolution, complete reporting of weekly/monthly updates to RIDDLER and RIM compliance.
Identify risks and recommend solutions to correct operational and financial impacts relating to the network/switch/billing system. Work with various functional areas within RA to correct potential gaps (i.e. ticket resolution,). Support internal customers to resolve billing/system questions and issues within scope of specific audits assigned.
Manipulate data from an Access database, and other applications in order to isolate billing issues within scope of audit.
Serve as a member of special project teams and perform testing as needed from: Network Engineers, Marketing, Product Development, Risk Assessment, UAT Testing etc.
Assist RADAR Audit team in reconciliations and cleanup as needed.
Conduct emerging device testing prior to launch of new products and services.
Qualifications:
College degree or equivalent work experience
1-2 years related experience required with Customer Operations billing knowledge and/or IT systems knowledge.
Working knowledge of Microsoft Office required
Working knowledge of General Office Suites (Access, PowerPoint), BID, SQL, TOAD --preferred.
Specific Billing or Network knowledge preferred. Prior auditing experience preferred.
