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For your reference, we have included the original job posting below.
996448 Manager, Service and Warranty Training
Job Number:
42034566
Company Name:
Chrysler
Job Location:
Auburn Hils, MI US
Job Category:
Management & Business
Salary:
TBD
Minimum Education:
4-Year College Degree
996448 Manager, Service and Warranty Training
Job Description
The Manager, Service and Warranty Training is responsible for managing the development of effective training and communication efforts aimed at maximizing the knowledge, productivity and efficiency of service dealership personnel and Chrysler Field Professionals. Manage service training curriculum, class fill, interest lists, offerings and schedules. Develop new courses & refresh existing courses, as needed, based on dealer survey feedback. Review all courses semi-annually. Track & evaluate results. Manage developmental budgets and maximize efficiencies & ROIInteract with Service, Warranty and other Chrysler LLC departments for current topics, initiatives & strategies. Keep current on retail trends and implications. Manage topics, development, programming, photo shoots, audio and video for Master Service & Parts quarterly web series. Manage Service and Parts Manager Performance groups. Work with vendors in pursuing the best training solutions, at the best price, while providing overall direction. Benchmark Chrysler dealers & other sources and extract "best practices" for consideration within our strategies.
Requirements:
Basic Qualifications:
Bachelor's Degree in Business, Training or a related field
Minimum of 3 years of Field or Retail experience in Automotive Fixed Operations
Experience in training development
Experience in Project Management
Experience in developmental budget management
Knowledge of Service policies & procedures
Ability to interact effectively with various management levels
An understanding of training development/application
Strong communication skills -- written, verbal and platform
Ability to multi task and work in a rapid paced environment
Strong project management skills
Familiarity and ease with office automation programs (Power Point, Excel, Word, etc.)
Preferred Qualifications:
Expertise in dealer financial statement & industry benchmarks
Chrysler Group LLC is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market-based salaries, variable compensation opportunity, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan (effective first day of hire), which includes medical, mental health, dental, vision and prescription drug benefits. We also offer a disability absence plan, group and optional life insurance program, 401(k) savings plan, employee managed retirement plan, vehicle purchase and lease discounts for family and friends, and employee lease vehicle program.
Company Description:
Chrysler Group LLC, formed in 2009 from a global strategic alliance with Fiat Group, produces Chrysler, Jeep®, Dodge, Ram and Mopar® vehicles and products. With the resources, technology, worldwide distribution technology and worldwide distribution network required to compete on a global scale, the alliance builds on Chryslers culture of innovation - first established by Walter P. Chrysler in 1925 and Fiats complementary technology - from a company whose heritage dates back to 1899.
