Requisition #: 2045 # Positions: 1 Location: US-IN-Lafayette Overall Year of Exp.: 1 Posted Date: 10/22/2009 Category: Customer Service/Call Center - Other
Apply for this job: Your application choices are: * Apply for this jobonline * Send your resume as an attachment viae-mail
More information about this job: General Job Summary: CDMdata, Inc., a Kelley Blue Book company, provides unparalleled technology and industry-leading service to the automotive industry. CDM provides proprietary hardware and software solutions that streamline inspection, valuation, and distribution, marketing, and Internet sales processes. Our solutions increase our clients' revenues by increasing productivity and data accuracy.
CDM's Flagship Product is the DigitalLot® Solution. The DigitalLot Solution provides automotive dealers with the hardware and software they need to manage the collection and distribution of automotive information over the Internet.
The Field Account Representative is responsible for helping customers maximize online marketing efforts, and manage inventory, by collecting and transferring/uploading vehicle information to CDM online. Train the customers' employee(s) on the proper and effective use of the AutoOffice® program. Foster and maintain existing customer relationships, including promoting other CDM products and services.
Job Responsibilities:
* Must be able to perform activities that involve physical exertion outside * Must be able to lift up to approximately 25 (twenty-five) pounds * Must be able to get in and out of automobiles of various sizes and styles * Must be able to drive various styles and sizes of automobiles, both manual (stick shift) and automatic. * Must be able to operate standard office equipment and enter data accurately * Physically capable to work up to eight (8) hours of manual labor in a day, including exposure to outdoor elements/weather. * Travel to/from customer locations and services customer accounts. * Perform accurate input of automobile data in an efficient manner, take digital photographs (including "staging" as required), and prepare (print and apply as required) window stickers and buyer's guides. * Manage customer relationship to verify that the customer is satisfied with the level of service provided, including frequency of visits, timeliness, and accuracy of services, to ensure a continued business relationship between the customer and CDM. * Educate and train customer staff on various CDM products and services, with extensive and detailed training on AutoOffice®. Promote and cross-sell other CDM products and services. * Utilize productive thinking and self-discipline to develop and maintain effective route planning strategies in order to maximize time efficiencies and complete scheduled customer visits on a daily, weekly and monthly basis. * Achieve budgeted revenue per month and/or number of automobiles serviced; prepare all necessary and/or required report as requested. * Maintain the customer's property in a well organized and professional manner and observe all of the customer's policies and procedures.
Required Skills - Attributes & Education:
* High School diploma or equivalent plus a minimum one year of experience in a customer service function; general knowledge of automobiles (makes, models, engines, accessories, etc.) or the ability to learn; or the equivalent combination of education and experience. * Must have High Speed Internet * Must have or be able to get a cell phone * Must have a clean driving record * In addition to the duties described herein, the employee may be required to perform other job related duties as required and/or requested, subject to reasonable accommodations.
As Featured In
A Beyond.com Network member, recognized as a leading career network.
